Privacy Policy scrply
scrply is committed to protecting the personal information of every user who registers and uses our platform. This document clearly explains how we collect, process, store and disclose your data in line with best practices for information protection.
Protecting Your Data is Our Priority
Every aspect of your privacy is handled with care by scrply, from data collection to account deletion.
SSL Data Encryption
All data transmitted between your device and scrply's servers is protected using 256-bit SSL encryption technology. Your personal information and financial transactions cannot be accessed by third parties during transmission.
Strict Access Controls
Only scrply staff with specific authorisation can access user account information — and only for legitimate operational and support purposes. This access is audited regularly to ensure compliance.
No Data Sales
scrply does not sell, rent or trade users' personal information to any third party for marketing purposes. Your data belongs to you — we only use it to operate the platform's services.
Secure Storage
User data is stored on servers equipped with physical and digital security controls. Backups are performed regularly to ensure data resilience, and disaster recovery protocols are tested periodically.
Legal Compliance
scrply operates under international licensing and complies with legal requirements regarding data protection in our operating jurisdictions. This privacy policy is updated whenever there are changes to relevant regulations.
Communication Controls
You can choose to stop receiving marketing communications from scrply at any time. This option is available through your account settings or by contacting our support team, which operates 24/7.
Privacy Policy Contents
1. Scope and Application of Policy
This Privacy Policy is issued by scrply ("we", "platform", "scrply") and applies to all individuals who use the scrply website at scrply.app, including any subpages, services, online games and support channels we operate.
By registering an account, making a deposit, or using any game or service offered by scrply, you are considered to have read, understood and fully agreed to this Privacy Policy. If you do not agree with any provision in this policy, please stop using our platform.
This policy is to be read together with the scrply Terms & Conditions. Any conflict between those documents shall be resolved according to the most recent terms.
2. Information We Collect
scrply collects various categories of information from users to enable us to provide a safe, fair and efficient platform service. This information includes:
Identity and Account Information
- Full name as it appears on official documents
- Date of birth (for minimum age verification of 21 years)
- Account username and password
- Active email address
- Mobile phone number
Financial and Transaction Information
- Details of the payment method used (Touch 'n Go eWallet, DuitNow, FPX, Boost, or cryptocurrency)
- Deposit and withdrawal records
- Transaction history within the account
Technical and Usage Information
- IP address and general location data (not precise GPS)
- Device type, operating system and web browser
- Activity logs within the platform including games played
- Session data including login and logout times
🔒 Note: scrply does not store credit card numbers or full banking details. All financial transactions are processed through recognised third-party payment processors that maintain their own security standards.
3. Purpose of Data Collection and Processing
Information collected by scrply is used for specific, lawful and transparent purposes. scrply does not process user data beyond what is necessary for the following purposes:
- Identity and age verification: Ensuring every user is aged 21 and above and that accounts are registered by legitimate individuals.
- Account management: Creating, maintaining and securing user accounts, including processing deposits and withdrawals.
- Fraud and abuse prevention: Identifying suspicious activity, duplicate accounts and fraud attempts that could compromise platform security.
- Regulatory compliance: Meeting legal obligations related to the international licensing held by scrply, including Anti-Money Laundering (AML) requirements.
- Service improvement: Analysing usage patterns in aggregate to improve user experience, platform stability and game offerings.
- Service communications: Sending important notifications related to accounts, security or policy changes to users.
- Customer support: Processing enquiries, complaints and assistance requests submitted to our 24/7 support team.
4. Information Sharing
scrply does not sell, transfer or disclose users' personal information to third parties except in the following limited circumstances:
- Contracted service providers: Entities that assist scrply in operating the platform, such as payment processors, technical support service providers and cybersecurity controllers — subject to binding confidentiality agreements.
- Statutory authorities: When required by law, court order or direction of a legitimate authority in the relevant jurisdiction.
- Identity verification: KYC (Know Your Customer) service providers that help us verify user identities to meet international licensing requirements.
- Business transfers: In the event of a merger, acquisition or sale of scrply assets, user information may be transferred to the successor entity — with prior notice given to users.
In all of the above circumstances, scrply ensures that the receiving party complies with data protection standards equivalent to or stricter than those we practise.
5. Cookies and Tracking Technologies
scrply uses cookies and similar tracking technologies to ensure the platform functions smoothly and to analyse usage patterns. The categories of cookies used include:
- Session cookies: Required to maintain your login during an active session and to ensure navigation between pages works correctly.
- Preference cookies: Store your chosen settings such as interface language so they do not need to be reset each time you visit the platform.
- Analytics cookies: Collect anonymous usage data to help us understand which pages are visited most often and how users interact with the platform.
You can configure your web browser to reject or delete cookies. However, please note that some platform functions may not work fully if session cookies are disabled.
6. Data Storage and Deletion
scrply retains users' personal information for as long as is necessary to fulfil the purposes stated in this policy, or for as long as required by law and relevant licensing requirements.
Generally, transaction records and account information are kept for the minimum period required by laws applicable to internationally licensed online casino operations. After that period, data that is no longer needed will be securely deleted or anonymised.
If you close your scrply account, we will process your data deletion request subject to legally mandated retention requirements. Data that must be retained for regulatory purposes or unresolved disputes will not be deleted until those matters are concluded.
7. Information Security
The security of your personal information is a top priority for scrply. We implement comprehensive technical and administrative measures to protect your data from unauthorised access, disclosure, alteration or destruction.
The security measures we practise include:
- 256-bit SSL encryption for all communications between the platform and your device
- Two-factor authentication available to protect your account
- Continuous monitoring for suspicious activity within our systems
- Regular security audits by independent third parties
- Role-based access controls for internal staff
⚠️ Important: Although scrply takes all reasonable precautions, no digital system is entirely free from risk. You are also responsible for keeping your account password confidential and not sharing your login details with anyone.
8. User Rights
As a scrply user, you have certain rights regarding your personal information, subject to applicable legal limits:
- Right of access: You have the right to request a copy of the personal information we hold about you.
- Right of correction: You may request correction of information that is inaccurate or incomplete.
- Right of deletion: In certain circumstances, you may request deletion of your personal information, subject to legal retention requirements.
- Right to restrict processing: You may ask us to limit how we process your information in certain circumstances.
- Right to object: You may object to the processing of your information for direct marketing purposes.
- Right to data portability: You may request your data in a machine-readable format for transfer to another provider, where technically feasible.
To exercise any of these rights, contact the scrply support team via live chat or email. We will process your request within a reasonable time.
9. Age Restrictions and Privacy Protection
scrply operates exclusively for users aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage individuals from creating an account.
If scrply finds that an account has been registered by someone under the age of 21, we reserve the right to close that account immediately, freeze any existing balance, and take appropriate action in accordance with our policies and applicable legal requirements.
Parents or guardians who believe that a child under their care has registered an account at scrply without authorisation should contact us immediately through our 24/7 support.
10. Amendments to This Policy
scrply reserves the right to update or amend this Privacy Policy at any time. Users will be notified of significant changes via their registered email or an in-platform notice at least 14 days before the changes take effect, unless the changes are required immediately by law.
The effective date of the latest version of this policy will always be displayed at the top of this document. We encourage you to check this page periodically to stay informed about how we manage your personal information.
Continued use of the scrply platform after amendments take effect will be considered acceptance of the revised Privacy Policy.
11. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, the scrply support team is available to assist you at any time.
You can reach us via live chat on the platform or by email. Our support team operates 24/7 and provides assistance in Bahasa Melayu and English.
Support email:
Full Control Over Your Personal Data
scrply believes you have the right to know what happens with your personal information. Here are the key rights you hold.
Data Access
Request a copy of all personal information we hold about your account.
Amend Information
Correct any personal data that is inaccurate or outdated in your account.
Delete Data
Request the deletion of your personal information, subject to legal requirements.
Object to Processing
Object to the use of your data for direct marketing purposes at any time.
Play With Full Confidence
Your privacy and security are taken seriously at scrply. Register your account today and enjoy a safe, transparent, and responsible online casino experience.